Terms of Service

These Terms of Service govern your use of the Gennès website and the purchase of products through our webshop. By accessing or using our website, you agree to be bound by these terms.

1. Identity of the Business

Gennès is a brand operated by Savant. Amsterdam, registered in the Netherlands.

Savant. Amsterdam
Chamber of Commerce (KvK): 91753023
Hoge rijndijk 65
2415 AE Nieuwerbrug aan den rijn
The Netherlands

Email: support@gennescollection.com

2. Applicability

These Terms of Service apply to all visitors, users, and customers of the Gennès webshop.

By using this website or placing an order, you agree to these terms. Gennès reserves the right to update or modify these Terms of Service at any time. It is your responsibility to review them periodically.

3. Product Information

Gennès strives to provide accurate and complete information regarding products, including descriptions, pricing, and availability.

However:

  • We do not guarantee that all information is free from errors
  • Colors and images may vary depending on your device or screen
  • We reserve the right to correct errors or update product information at any time without prior notice

Gennès is not liable for inaccuracies or omissions in product information.

4. Orders and Payment

By placing an order, you confirm that:

  • All information provided is accurate and complete
  • You are authorized to use the selected payment method

All orders are subject to availability and acceptance.

Gennès reserves the right to:

  • Refuse or cancel any order
  • Limit quantities per customer
  • Request additional verification if necessary

Payments must be completed before an order is processed and shipped.

5. Shipping and Delivery

We aim to process and ship orders as quickly as possible.

Delivery times are estimates and may vary depending on:

  • Location
  • Product availability
  • Carrier and customs processes

While we aim to meet estimated delivery times, delays may occur due to factors beyond our control.

For full details, please refer to our Shipping Policy.

6. Right of Withdrawal (EU Consumers)

If you are a consumer based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, you must notify us within this period.

Returned items must comply with the conditions outlined in our Return Policy.

Refunds will be issued in accordance with applicable laws and our Return Policy.

7. Returns and Refunds

Returns and refunds are handled in accordance with our Return Policy.

By placing an order, you agree to the terms outlined in our Return Policy, including conditions, timelines, and any applicable restrictions.

8. Intellectual Property

All content on the Gennès website, including but not limited to:

  • Logos
  • Designs
  • Texts
  • Images

is the property of Gennès and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Amado Miio shall not be liable for any:

  • Direct or indirect damages
  • Loss of profits, data, or business opportunities
  • Reputational damage

arising from the use of the website or the purchase of products.

We do not guarantee:

  • Continuous or uninterrupted access to the website
  • That the website will be free from errors or technical issues

10. Warranty and Conformity

Under applicable consumer laws, you are entitled to receive products that conform to the agreement.

If a product is defective or does not meet reasonable expectations, you are entitled to a repair, replacement, or refund in accordance with legal requirements.

11. Privacy and Data Protection

Your personal data is processed in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your data as described in our Privacy Policy.

12. Force Majeure

Gennès shall not be held liable for any failure or delay in performance resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Strikes
  • Supply chain disruptions
  • Transportation issues
  • Governmental actions

13. Governing Law and Disputes

These Terms of Service are governed by the laws of the Netherlands.

In the event of a dispute, we will first attempt to resolve the matter amicably.

If no resolution can be reached, disputes will be submitted to the competent court in the jurisdiction where Savant. Amsterdam is established.

14. Acceptance of Terms

By using this website, you confirm that you have read, understood, and agreed to these Terms of Service.

If you do not agree with these terms, you must not use this website.